Privacy Policy
Axie Security Pro January 18, 2024
PRIVACY POLICY
This document, the Privacy Policy ("Policy"), details the methods used by the developers of Axie Security Pro (also referred to as "we," "our," or "the Company") in collecting, handling, sharing, and protecting the information of users ("you"). This Policy is applicable solely to Axie Security Pro and does not cover other products or websites by the company. We recommend users to regularly check this Policy for updates. If you have opted to receive updates, changes to the Policy may be communicated through email, in-app notifications, or other forms of communication.
DATA WE DO NOT COLLECT
It's important to highlight the data types that we intentionally avoid collecting:
We do not collect any data related to your use of Axie Security Pro, such as information on the apps, platforms, or websites you access while using our service.
Your original IP addresses and the server IP addresses used during the use of Axie Security Pro are not logged.
DNS queries made while connected to Axie Security Pro are also not recorded.
DATA WE COLLECT
Committed to internet privacy and security, our primary concern is the safeguarding of our users' privacy. We emphasize transparency in our procedures and value trust as a key component of our relationship with users. Below is a breakdown of the types of data we collect, offering an understanding of what information is gathered, the methods of its collection, and the reasons for its necessity.
ACCOUNT DATA
When you create an account, we automatically log certain details such as:
The date you registered your account (for example, 2018-09-01)
Your subscription status (for example, 2018/09/01 - 2018/10/01)
These pieces of information are gathered solely to assist in providing user support.
AGGREGATED DATA
Each time you launch the Axie Security Pro app, we collect information about your operating system. In addition, we automatically gather the following:
The version of the Axie Security Pro app you are using (for example, Version 6.1_132_432908b)
The count of daily active users (for example, 2018/09/01-19,000,000)
Geodemographic details from the App Store and Google Play Store (for example, US-100,000,000)
This data collection is crucial for gaining a better understanding of our users and improving customer satisfaction through product development.
VPN CONNECTION INFORMATION
We automatically gather specific details during VPN connections, including:
The location of the server (for example, US-California Server 1)
The exact time of the connection (for example, Connected@15:30 2018-05-15)
In the event of disruptions or technical issues during VPN connections, we quickly collect error reports (for example, Error_Userdoesnotallowconfiguration) for analysis.
Data about the network type in use (for example, 4G) is compiled by an analytics service provider.
Note that all this information is AUTOMATICALLY AND PERMANENTLY DELETED from our system within 96 hours. The primary purpose of collecting this data is to improve our VPN services and assist in effective troubleshooting.
ADDITIONAL INFORMATION
In the Additional Information section, we collect various types of data to ensure Axie Security Pro performs optimally. This includes:
Analytical data like app crash reports and metrics on user engagement within the app.
Data related to advertising, such as the iOS ad identifier (IDFA) and the Android master ad identifier.
This information is vital in assessing the performance of the Axie Security Pro app, its various features, and maintaining our free VPN service. We assure you that this data is never shared with external advertisers.
For detailed information about our analytics service providers, please refer to the following links:
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
COMMITMENT TO PRIVACY PROTECTION
We are firmly committed to protecting your privacy and have implemented various measures to ensure this, including:
Limiting access to your data to specific departments like support and accounting.
Ensuring all VPN connection data is completely and automatically deleted from our systems within 96 hours.
Our team consistently reviews and refines our privacy protocols to comply with legal and regulatory requirements. For any inquiries or concerns about privacy, please contact us at support@axie-security.com, and we aim to reply within 48 hours.
COOKIE POLICY
Our Cookie Policy outlines the usage of cookies on our website:
Session Cookies: Utilized to save your preferences and login information on our site.
Google Analytics: Helps us evaluate the performance of our website's pages and our advertising strategies. For more details, visit Google Analytics' cookie policy at https://policies.google.com/technologies/types.
GDPR COMPLIANCE
Under the General Data Protection Regulation (GDPR), you have rights related to your personal data:
The right to be informed about the data collected by Axie Security Pro, as stated in this Policy.
The right to obtain a copy of your data within a 30-day period.
The right to correct any inaccurate or incomplete personal data.
The right to request deletion of your data from our records, though some payment information may be retained for tax reasons.
The right to stop the processing of your personal data.
The right to receive your data in a standardized format upon request, processed within 40 calendar days.
The right to oppose the use of your personal data.
The right to know about profiling and automated decision-making in our processes.
UPDATES TO AXIE SECURITY PRO'S PRIVACY POLICY
We advise regular checks on this page for any updates to our Policy, as changes may occur. Updates will be posted on our Service, and the date of the latest revision will be noted. Continuing to use our Service post-updates means you accept the revised Policy. Significant changes affecting your rights or obligations will be communicated prominently on our Service, via your provided contact details, or through other appropriate channels.
CONTACT US
For any questions or concerns regarding this Privacy Statement, feel free to contact us at support@axie-security.com.